FAQs
Index By: FAQ Category
Is this a private, secure and confidential service?
Why would I need a password and how can I sign-up?
How can I access the database of providers?
How can I suggest an organization for inclusion?
Who can I contact if I am having problems navigating the site?
I am a provider looking for my password to get into the Provider Annex. What should I do?
I am a provider in need of training on the system. What should I do?
Confidentiality
Is this a private, secure and confidential service?
Yes. The data that you send over the web is encrypted on the server, so none of the information you input into the system can be accessed. The only way that someone other than yourself may see any of your search results is if you log into the system, then fail to log out before the next user sits down at the computer.
back to topWhy would I need a password and how can I sign-up?
Some of the providers listed in the database receive communications from site visitors through the web. To participate in this type of communication, you would need to obtain a password.
On Step
5 of your search, you will be presented with
the option, 'Save to My Resource List' to
create a history of your search results.
Clicking on that linked text will take you to a
sign-in area to create a user
account.
Additionally, you'll have the ability to rate service providers through the website if you have a password.
Be sure to log out of the system when you are finished to ensure your privacy.
back to topProviders
How can I access the database of providers?
Accessing
HorizonHelp is easy - just
click on the 'Click Here to Find
Resources' button on any page
of this site. You will then be served
search options from which you can
find the service you are looking
for.
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How can I suggest an organization for inclusion?
Accurate information is what makes this database a true resource. Suggesting new organizations for inclusion is encouraged. First, read the 'Criteria for Provider Inclusion' to make sure the organization you are suggesting meets the guidelines that have been established. Next, contact us with your suggestion and we will contact either you (if you are the provider) or the provider directly to obtain additional information.
back to topTroubleshooting
Who can I contact if I am having problems navigating the site?
Contact The Horizon Foundation at 410-715-0311 or
If you are experiencing an emergency situation, call 911 immediately. We have also made available a number of emergency hotlines for visitors to call if they need immediate attention.
back to topI am a provider looking for my password to get into the Provider Annex. What should I do?
Contact the Horizon Foundation at 410-715-0311 or
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I am a provider in need of training on the system. What should I do?
Training
sessions on the system will be held
periodically.
Contact the Horizon Foundation at 410-715-0311 or via email to find out when the next session will be held.
back to topDon't see your question answered here? Ask us!